Privacy Policy

1. Introduction

FusionOne Technologies (UEN: 53489630L), a Singapore-registered business ("Business," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, company name, industry, and country when you register for our services
• Contact Information: Name, email, and message content when you use our contact form
• Business Information: Company details and project requirements shared during consultations
• Payment Information: Billing details processed through secure payment providers

2.2 Email Data (Applications Requiring Email Access)

Certain applications we provide may require access to your email account to deliver their functionality. When you authorize email access, with your explicit consent, we may access:

• Email Messages: Read-only access to relevant email messages as required by the specific application
• Email Content: Text, data, and information extracted from emails for analysis and processing
• Email Metadata: Dates, sender/recipient information, and subject lines

Applications that currently require email access include:

• Quotation Analyzer: Accesses sent emails to analyze quotation history and identify revenue opportunities

2.3 Automatically Collected Information

When you access our services, we may automatically collect:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent, and interaction patterns
• Log Data: IP address, access times, and referring URLs
• Cookies: Session and preference cookies (see Section 7)

3. How We Use Your Information

We use collected information for:

• Service Delivery: Providing, maintaining, and improving our services
• Email-Based Analysis: For applications requiring email access, analyzing email content to generate insights and reports
• Communication: Responding to inquiries, sending service updates, and providing support
• Analytics: Understanding usage patterns to enhance user experience
• Security: Detecting and preventing fraud, abuse, and security threats
• Legal Compliance: Meeting regulatory and legal obligations
• Business Operations: Processing payments and managing accounts

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operating our services (hosting, analytics, payment processing)
• AI Processing: Anonymized or encrypted data may be processed by AI services (e.g., OpenAI) for analysis purposes
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure OAuth 2.0 authentication for email access
• Access controls limiting data access to authorized personnel
• Regular security assessments and monitoring
• Secure cloud infrastructure with industry-standard protections

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Support business operations and record-keeping

For Quotation Analyzer, email data is processed and analyzed, with reports stored for your access. Raw email content is not retained beyond the analysis period unless required for ongoing service.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Enable core functionality and security
• Analytics Cookies: Understand how visitors interact with our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect service functionality.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Restriction: Request limitation of data processing
• Objection: Object to certain processing activities
• Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at [email protected]. All requests are subject to:

• Verification of your identity to prevent unauthorized access
• Confirmation that the request is legitimate and not frivolous or vexatious
• Our legal obligations to retain certain data
• Technical feasibility of fulfilling the request

We will respond to verified requests within 30 days. Complex requests may require an extension, which we will communicate to you.

9. Third-Party Services

Our services may integrate with third-party services, including:

• Google (Gmail API): For email access in Quotation Analyzer
• OpenAI: For AI-powered analysis and processing
• Cloud Providers: For hosting and infrastructure (AWS)
• Analytics Services: For website usage analysis

These services have their own privacy policies. We encourage you to review them.

10. International Data Transfers

As a Singapore-based company, your data may be processed in Singapore and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection laws.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on our website. The "Last updated" date at the top indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

14. Singapore Personal Data Protection Act (PDPA)

As a Singapore-registered company, we comply with the Personal Data Protection Act 2012 (PDPA). Under the PDPA:

• We only collect, use, and disclose personal data for purposes you have consented to
• We protect your data with reasonable security arrangements
• We retain data only as long as necessary for business or legal purposes
• We provide access to and correction of your data upon request
• We notify you of any data breaches that pose significant harm